Economia e Management | Quality Management of Tourism Sector

cod. 0212700047

QUALITY MANAGEMENT OF TOURISM SECTOR

	0212700047
	DIPARTIMENTO DI SCIENZE AZIENDALI - MANAGEMENT & INNOVATION SYSTEMS

	BUSINESS MANAGEMENT
	2015/2016

CURRICULUM ESPERTO IN GESTIONE DEI BENI E SERVIZI TURISTICO-CULTURALI E DEI GRANDI EVENTI

	OBBLIGATORIO
	YEAR OF COURSE 2
	YEAR OF DIDACTIC SYSTEM 2014
	PRIMO SEMESTRE

TEACHING UNITS

	SSD	CFU	HOURS	ACTIVITY	TYPE OF ACTIVITY
1	GESTIONE E CONTROLLO DELLA QUALITÀ DEI SERVIZI TURISTICO- CULTURALI MOD 1
	SECS-P/13	5	30	LESSONS	COMPULSORY SUBJECTS, CHARACTERISTIC OF THE CLASS
2	GESTIONE E CONTROLLO DELLA QUALITÀ DEI SERVIZI TURISTICO- CULTURALI MOD 2
	SECS-P/13	5	30	LESSONS	COMPULSORY SUBJECTS, CHARACTERISTIC OF THE CLASS

	Objectives
	KNOWLEDGE AND UNDERSTANDING: STUDENTS WILL BE PROVIDED WITH THE KNOWLEDGE AND CRITICAL SKILLS AND THE CONCEPTUAL AND OPERATIVE TOOLS FOR IMPLEMENTATION OF THE DIFFERENT QUALITY MANAGEMENT SYSTEMS. APPLYING KNOWLEDGE AND UNDERSTANDING: STUDENTS WILL ACQUIRE THE KNOWLEDGE AND EXPERTISE FOR DEVISING QUALITY MANAGEMENT SYSTEMS IN BUSINESS ORGANISATIONS MAKING JUDGEMENTS: STUDENTS WILL ACQUIRE THE ABILITY TO INTEGRATE KNOWLEDGE AND HANDLE COMPLEXITY TO INTERPRET AND RESOLVE ISSUES CONNECTED TO QUALITY MANAGEMENT, BY THE ADOPTION OF APPROPRIATE SYSTEMS AND TOOLS. COMMUNICATION SKILLS: STUDENTS WILL ACQUIRE COMMUNICATION AND EXPRESSIVE SKILLS ON ISSUES CONNECTED TO THEIR AREAS OF EXPERTISE, BOTH INSIDE AND OUTSIDE THE ORGANISATION. LEARNING SKILLS: STUDENTS WILL BE PROVIDED WITH THE CONCEPTUAL TOOLS AND OPERATIVE SKILLS TO DEAL WITH THE MANY PROBLEMS LINKED TO THE QUALITY DIMENSION OF ORGANISATIONS . THEY WILL STUDY COMPLEX ISSUES IN DEPTH AND BE ABLE TO DEVELOP AND/OR APPLY INNOVATIVE IDEAS.

KNOWLEDGE AND UNDERSTANDING:
STUDENTS WILL BE PROVIDED WITH THE KNOWLEDGE AND CRITICAL SKILLS AND THE CONCEPTUAL AND OPERATIVE TOOLS FOR IMPLEMENTATION OF THE DIFFERENT QUALITY MANAGEMENT SYSTEMS.
APPLYING KNOWLEDGE AND UNDERSTANDING:
STUDENTS WILL ACQUIRE THE KNOWLEDGE AND EXPERTISE FOR DEVISING QUALITY MANAGEMENT SYSTEMS IN BUSINESS ORGANISATIONS
MAKING JUDGEMENTS:
STUDENTS WILL ACQUIRE THE ABILITY TO INTEGRATE KNOWLEDGE AND HANDLE COMPLEXITY TO INTERPRET AND RESOLVE ISSUES CONNECTED TO QUALITY MANAGEMENT, BY THE ADOPTION OF APPROPRIATE SYSTEMS AND TOOLS.
COMMUNICATION SKILLS:
STUDENTS WILL ACQUIRE COMMUNICATION AND EXPRESSIVE SKILLS ON ISSUES CONNECTED TO THEIR AREAS OF EXPERTISE, BOTH INSIDE AND OUTSIDE THE ORGANISATION.
LEARNING SKILLS:
STUDENTS WILL BE PROVIDED WITH THE CONCEPTUAL TOOLS AND OPERATIVE SKILLS TO DEAL WITH THE MANY PROBLEMS LINKED TO THE QUALITY DIMENSION OF ORGANISATIONS . THEY WILL STUDY COMPLEX ISSUES IN DEPTH AND BE ABLE TO DEVELOP AND/OR APPLY INNOVATIVE IDEAS.

	Prerequisites
	NONE

	Contents
	THE CONCEPTUAL FRAMEWORK AND EVOLUTIONARY DYNAMICS OF QUALITY. MAIN MODELS AND TOOLS FOR QUALITY. THE CHALLENGE OF QUALITY. STANDARDIZATION AND QUALITY CERTIFICATION. THE ROLE OF AUDITING. THE QUALITY MANAGEMENT SYSTEMS. MANAGEMENT SYSTEMS FOR ENVIRONMENTAL QUALITY. MANAGEMENT SYSTEMS FOR OCCUPATIONAL HEALTH AND SAFETY. SYSTEMS AND INSTRUMENTS FOR CORPORATE SOCIAL RESPONSIBILITY. TOWARDS INTEGRATED MANAGEMENT SYSTEMS. THE APPROACH TO QUALITY IN TOURISM SECTOR

Contents

THE CONCEPTUAL FRAMEWORK AND EVOLUTIONARY DYNAMICS OF QUALITY. MAIN MODELS AND TOOLS FOR QUALITY. THE CHALLENGE OF QUALITY. STANDARDIZATION AND QUALITY CERTIFICATION. THE ROLE OF AUDITING. THE QUALITY MANAGEMENT SYSTEMS. MANAGEMENT SYSTEMS FOR ENVIRONMENTAL QUALITY. MANAGEMENT SYSTEMS FOR OCCUPATIONAL HEALTH AND SAFETY. SYSTEMS AND INSTRUMENTS FOR CORPORATE SOCIAL RESPONSIBILITY. TOWARDS INTEGRATED MANAGEMENT SYSTEMS. THE APPROACH TO QUALITY IN TOURISM SECTOR

	Teaching Methods
	PLENARY, SEMINARS, TESTIMONIALS, STUDY AND WORK GROUPS

	Verification of learning
	MID-TERM TEST, FINAL ORAL EXAM, INDIVIDUAL OR GROUP REPORTS

	Texts
	MARIA PROTO, ORNELLA MALANDRINO, STEFANIA SUPINO, SISTEMI E STRUMENTI DI GESTIONE PER LA QUALITÀ. PERCORSI EVOLUTIVI E APPROCCI MANAGERIALI, G. GIAPPICHELLI EDITORE, TORINO, 2010.

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