Economia e Management | QUALITY AND SUSTAINABILITY MANAGEMENT

cod. 0212700160

QUALITY AND SUSTAINABILITY MANAGEMENT

	0212700160
	DEPARTMENT OF MANAGEMENT & INNOVATION SYSTEMS
	EQF6
	BUSINESS MANAGEMENT
	2021/2022

CURRICULUM MARKETING

	YEAR OF COURSE 2
	YEAR OF DIDACTIC SYSTEM 2014
	SPRING SEMESTER

TEACHING UNITS

	SSD	CFU	HOURS	ACTIVITY	TYPE OF ACTIVITY
	SECS-P/13	10	60	LESSONS	COMPULSORY SUBJECTS, CHARACTERISTIC OF THE CLASS

	Objectives
	THE STUDENT WILL HAVE KNOWLEDGE AND SKILLS RELATED TO CONCEPTUAL AND OPERATIONAL TOOLS FOR QUALITY AND SUSTAINABILITY MANAGEMENT THE STUDENT WILL HAVE ACQUIRED KNOWLEDGE AND METHODOLOGIES USEFUL FOR THE IMPLEMENTATION OF OBJECTIVES, ACTIONS, AND DRIVERS TO ACHIEVE AND IMPROVE THE QUALITY AND SUSTAINABILITY OF MANAGEMENT AND SERVICES.

	Contents
	CONCEPTUAL FRAMEWORK OF QUALITY (4 HOURS OF THE LESSON); QUALITY: COMPARING MODELS AND TOOLS (4 HOURS OF THE LESSON); MODELS FOR SELF-ASSESSMENT, EVALUATION, AND CONTINUOUS IMPROVEMENT (4 HOURS OF THE LESSON); THE MAIN QUALITY MANAGEMENT SYSTEMS (10 HOURS OF THE LESSON); THE RELATIONSHIP BETWEEN MAN AND THE ENVIRONMENT IN A HISTORICAL PERSPECTIVE (4 HOURS OF THE LESSON); THE MAIN INTERNATIONAL POLICIES ON SUSTAINABILITY (8 HOURS OF THE LESSON); ECONOMIC, ENVIRONMENTAL AND SOCIAL SUSTAINABILITY: ESG CRITERIA (4 HOURS OF THE LESSON); GREEN ECONOMY AND CIRCULAR ECONOMY AS A MODEL FOR SUSTAINABLE DEVELOPMENT (6 HOURS OF THE LESSON); ENVIRONMENTAL COMMUNICATION TOOLS (10 HOURS OF THE LESSON); ENVIRONMENT AND MARKETING POLICIES: GREEN COMMUNICATION (6 HOURS OF THE LESSON).

CONCEPTUAL FRAMEWORK OF QUALITY (4 HOURS OF THE LESSON);
QUALITY: COMPARING MODELS AND TOOLS (4 HOURS OF THE LESSON);
MODELS FOR SELF-ASSESSMENT, EVALUATION, AND CONTINUOUS IMPROVEMENT (4 HOURS OF THE LESSON);
THE MAIN QUALITY MANAGEMENT SYSTEMS (10 HOURS OF THE LESSON);
THE RELATIONSHIP BETWEEN MAN AND THE ENVIRONMENT IN A HISTORICAL PERSPECTIVE (4 HOURS OF THE LESSON);
THE MAIN INTERNATIONAL POLICIES ON SUSTAINABILITY (8 HOURS OF THE LESSON);
ECONOMIC, ENVIRONMENTAL AND SOCIAL SUSTAINABILITY: ESG CRITERIA (4 HOURS OF THE LESSON);
GREEN ECONOMY AND CIRCULAR ECONOMY AS A MODEL FOR SUSTAINABLE DEVELOPMENT (6 HOURS OF THE LESSON);
ENVIRONMENTAL COMMUNICATION TOOLS (10 HOURS OF THE LESSON);
ENVIRONMENT AND MARKETING POLICIES: GREEN COMMUNICATION (6 HOURS OF THE LESSON).

	Teaching Methods
	THE COURSE CONSISTS OF LESSONS FOR A TOTAL OF 60 HOURS (10 CFU), DURING WHICH SPECIFIC IN-DEPTH STUDIES WILL BE CONDUCTED THROUGH SEMINARS AND ANALYSIS OF CASE STUDIES DISCUSSED IN CLASS. IN THE LESSONS, THE TOPICS DEALT WITH, AND THE RELATED OPERATIONAL INTERPRETATIONS ARE PRESENTED THROUGH A HOLISTIC APPROACH. THE IN-DEPTH STUDIES AIM TO SHOW HOW THE OPERATORS IN CHARGE OF GOVERNMENT ACTIVITIES WITHIN THE VARIOUS SECTORAL AND INSTITUTIONAL SYSTEMS CAN TRANSFORM ANY CONSTRAINTS INTO ADVANTAGEOUS DEVELOPMENT OPPORTUNITIES THROUGH THE CREATION OF A PATH MARKED BY QUALITY AND SUSTAINABILITY.

Teaching Methods

THE COURSE CONSISTS OF LESSONS FOR A TOTAL OF 60 HOURS (10 CFU), DURING WHICH SPECIFIC IN-DEPTH STUDIES WILL BE CONDUCTED THROUGH SEMINARS AND ANALYSIS OF CASE STUDIES DISCUSSED IN CLASS. IN THE LESSONS, THE TOPICS DEALT WITH, AND THE RELATED OPERATIONAL INTERPRETATIONS ARE PRESENTED THROUGH A HOLISTIC APPROACH. THE IN-DEPTH STUDIES AIM TO SHOW HOW THE OPERATORS IN CHARGE OF GOVERNMENT ACTIVITIES WITHIN THE VARIOUS SECTORAL AND INSTITUTIONAL SYSTEMS CAN TRANSFORM ANY CONSTRAINTS INTO ADVANTAGEOUS DEVELOPMENT OPPORTUNITIES THROUGH THE CREATION OF A PATH MARKED BY QUALITY AND SUSTAINABILITY.

	Verification of learning
	ACHIEVEMENT OF THE TEACHING OBJECTIVES IS CERTIFIED BY PASSING AN EXAMINATION WITH A GRADE IN THIRTIETHS. THE EXAMINATION CONSISTS OF A WRITTEN AND AN ORAL TEST. THE WRITTEN EXAMINATION CONSISTS OF MULTIPLE-CHOICE AND/OR OPEN-ENDED QUESTIONS. THE MULTIPLE-CHOICE QUESTIONS CONTAIN THREE CHOICES, ONLY ONE OF WHICH IS CORRECT. THE WRITTEN TEST IS HELD BEFORE THE ORAL TEST, COVERS BASIC TOPICS OF THE PROGRAMME, AND IS CONSIDERED TO HAVE BEEN PASSED IF A MINIMUM NUMBER OF POINTS IS REACHED (GENERALLY CORRESPONDING TO 70% OF CORRECT ANSWERS) OR A MINIMUM MARK OF 18/30. THE ANSWERS ARE COUNTED BY AWARDING 1 POINT FOR EACH CORRECT ANSWER AND 0 FOR EACH INCORRECT OR MISSING ANSWER. PASSING THE WRITTEN TEST IS NECESSARY FOR TAKING THE ORAL TEST. THE ORAL TEST COVERS MORE IN-DEPTH AND SPECIALISED CONTENT AIMED AT ASSESSING THE LEVEL OF MASTERY OF THE SUBJECT. THIS LEVEL IS EXPRESSED ON A SCALE OF MARKS FROM 18/30 (LIMITED KNOWLEDGE OF THE SUBJECT) TO 30/30 WITH DISTINCTION (THE CANDIDATE DEMONSTRATES SIGNIFICANT MASTERY OF THE CONTENT). THE DURATION OF THE TESTS IS ANNOUNCED IN THE CLASSROOM AT THE BEGINNING OF EACH TEST, AS IS THE TIMETABLE FOR THE ORAL TEST. THE FINAL GRADE IN THIRTIETHS IS OBTAINED BY AVERAGING THE RESULTS OF THE WRITTEN AND ORAL TESTS. IT SHOULD BE NOTED THAT, IN SPECIAL CASES (SUCH AS CONSTRAINTS AND RESTRICTIONS IN THE EVENT OF A HEALTH EMERGENCY) OR FOR ORGANISATIONAL REASONS, THE EXAMINATION MAY ALSO INCLUDE ONLY THE ORAL TEST.

Verification of learning

ACHIEVEMENT OF THE TEACHING OBJECTIVES IS CERTIFIED BY PASSING AN EXAMINATION WITH A GRADE IN THIRTIETHS. THE EXAMINATION CONSISTS OF A WRITTEN AND AN ORAL TEST. THE WRITTEN EXAMINATION CONSISTS OF MULTIPLE-CHOICE AND/OR OPEN-ENDED QUESTIONS. THE MULTIPLE-CHOICE QUESTIONS CONTAIN THREE CHOICES, ONLY ONE OF WHICH IS CORRECT. THE WRITTEN TEST IS HELD BEFORE THE ORAL TEST, COVERS BASIC TOPICS OF THE PROGRAMME, AND IS CONSIDERED TO HAVE BEEN PASSED IF A MINIMUM NUMBER OF POINTS IS REACHED (GENERALLY CORRESPONDING TO 70% OF CORRECT ANSWERS) OR A MINIMUM MARK OF 18/30. THE ANSWERS ARE COUNTED BY AWARDING 1 POINT FOR EACH CORRECT ANSWER AND 0 FOR EACH INCORRECT OR MISSING ANSWER. PASSING THE WRITTEN TEST IS NECESSARY FOR TAKING THE ORAL TEST. THE ORAL TEST COVERS MORE IN-DEPTH AND SPECIALISED CONTENT AIMED AT ASSESSING THE LEVEL OF MASTERY OF THE SUBJECT. THIS LEVEL IS EXPRESSED ON A SCALE OF MARKS FROM 18/30 (LIMITED KNOWLEDGE OF THE SUBJECT) TO 30/30 WITH DISTINCTION (THE CANDIDATE DEMONSTRATES SIGNIFICANT MASTERY OF THE CONTENT). THE DURATION OF THE TESTS IS ANNOUNCED IN THE CLASSROOM AT THE BEGINNING OF EACH TEST, AS IS THE TIMETABLE FOR THE ORAL TEST. THE FINAL GRADE IN THIRTIETHS IS OBTAINED BY AVERAGING THE RESULTS OF THE WRITTEN AND ORAL TESTS. IT SHOULD BE NOTED THAT, IN SPECIAL CASES (SUCH AS CONSTRAINTS AND RESTRICTIONS IN THE EVENT OF A HEALTH EMERGENCY) OR FOR ORGANISATIONAL REASONS, THE EXAMINATION MAY ALSO INCLUDE ONLY THE ORAL TEST.

	Texts
	- PROTO M., MALANDRINO O., SUPINO S. (2010). SISTEMI E STRUMENTI DI GESTIONE PER LA QUALITÀ. PERCORSI EVOLUTIVI E APPROCCI MANAGERIALI, G. GIAPPICHELLI EDITORE, TORINO. (CHAPTERS 1,2,3,4). - SCARNICCI M.C., MARCELLI A., PINELLI P., ROMANI A., RUSSO R. (2015). ECONOMIA, AMBIENTE E SVILUPPO SOSTENIBILE, FRANCOANGELI, MILANO. (CHAPTERS 1,2,3,6,8,9,10,12). - MIO C. (2021). L’AZIENDA SOSTENIBILE, EDITORI LATERZA, ROMA. ULTERIORE MATERIALE DIDATTICO SARA’ FORNITO IN AULA DAL DOCENTE ALL’INIZIO DEL CORSO E PUBBLICATO SULLA PAGINA DEL DOCENTE.

Texts

- PROTO M., MALANDRINO O., SUPINO S. (2010). SISTEMI E STRUMENTI DI GESTIONE PER LA QUALITÀ. PERCORSI EVOLUTIVI E APPROCCI MANAGERIALI, G. GIAPPICHELLI EDITORE, TORINO. (CHAPTERS 1,2,3,4).

- SCARNICCI M.C., MARCELLI A., PINELLI P., ROMANI A., RUSSO R. (2015). ECONOMIA, AMBIENTE E SVILUPPO SOSTENIBILE, FRANCOANGELI, MILANO. (CHAPTERS 1,2,3,6,8,9,10,12).

- MIO C. (2021). L’AZIENDA SOSTENIBILE, EDITORI LATERZA, ROMA.

ULTERIORE MATERIALE DIDATTICO SARA’ FORNITO IN AULA DAL DOCENTE ALL’INIZIO DEL CORSO E PUBBLICATO SULLA PAGINA DEL DOCENTE.