Scienze dell'Educazione | MONITORING AND ASSESSMENT OF THE QUALITY OF SERVICES

cod. 4412400072

MONITORING AND ASSESSMENT OF THE QUALITY OF SERVICES

	4412400072
	DIPARTIMENTO DI SCIENZE UMANE, FILOSOFICHE E DELLA FORMAZIONE
	EQF6
	EDUCATIONAL SCIENCE
	2022/2023

CURRICULUM STUDY PLAN FOR EDUCATORS IN CHILDHOOD SERVICES

	OBBLIGATORIO
	YEAR OF COURSE 3
	YEAR OF DIDACTIC SYSTEM 2019
	AUTUMN SEMESTER

TEACHING UNITS

	SSD	CFU	HOURS	ACTIVITY	TYPE OF ACTIVITY
	M-PED/04	6	36	LESSONS	COMPULSORY SUBJECTS, CHARACTERISTIC OF THE CLASS

	Objectives
	THE COURSE AIMS TO INTRODUCE THE STUDENT TO THE PROBLEM OF THE QUALITY OF TRAINING SERVICES AND THE BASIC TECHNIQUES FOR ASSESSING QUALITY AND MONITORING SERVICES. KNOWLEDGE AND UNDERSTANDING: KNOWING THE PEDAGOGICAL-EXPERIMENTAL THEORIES THAT DEFINE EVALUATION AND MONITORING IN THE PEDAGOGICAL FIELD. ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING: TO BE ABLE TO USE METHODS FOR ASSESSING AND MONITORING THE QUALITY OF SERVICES.

THE COURSE AIMS TO INTRODUCE THE STUDENT TO THE PROBLEM OF THE QUALITY OF TRAINING SERVICES AND THE BASIC TECHNIQUES FOR ASSESSING QUALITY AND MONITORING SERVICES.
KNOWLEDGE AND UNDERSTANDING: KNOWING THE PEDAGOGICAL-EXPERIMENTAL THEORIES THAT DEFINE EVALUATION AND MONITORING IN THE PEDAGOGICAL FIELD.
ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING: TO BE ABLE TO USE METHODS FOR ASSESSING AND MONITORING THE QUALITY OF SERVICES.

	Prerequisites
	NOBODY

	Contents
	THE MAIN THEORETICAL REFERENCES CONCERNING THE ASSESSMENT OF THE QUALITY OF EARLY CHILDHOOD SERVICES WILL BE ADDRESSED. STARTING FROM THE CONCEPT OF QUALITY AND ITS SPECIFIC MEANING IN THE EDUCATIONAL CONTEXT, TOPICS RELATED TO PLANNING AND ITS INSEPARABLE LINK WITH EVALUATION WILL BE EXPLORED, TO THEN ANALYZE AND BUILD IN DETAIL THE TOOLS USEFUL TO IT AND TO THE DIFFERENT MONITORING AND DOCUMENTATION PHASES.

Contents

THE MAIN THEORETICAL REFERENCES CONCERNING THE ASSESSMENT OF THE QUALITY OF EARLY CHILDHOOD SERVICES WILL BE ADDRESSED.
STARTING FROM THE CONCEPT OF QUALITY AND ITS SPECIFIC MEANING IN THE EDUCATIONAL CONTEXT, TOPICS RELATED TO PLANNING AND ITS INSEPARABLE LINK WITH EVALUATION WILL BE EXPLORED, TO THEN ANALYZE AND BUILD IN DETAIL THE TOOLS USEFUL TO IT AND TO THE DIFFERENT MONITORING AND DOCUMENTATION PHASES.

	Teaching Methods
	LECTURES, SLIDES, EXERCISES.

	Verification of learning
	THE FINAL EXAM INCLUDES A WRITTEN AND AN ORAL PART. THE WRITTEN EXAM, IN THE FORM OF A MULTIPLE CHOICE TEST, VERIFIES THE ACQUISITION OF THE CONTENTS DEFINED IN THE COURSE OBJECTIVES. THE ORAL EXAM IS AIMED TO ASSESS THE ABILITY OF ANALYSIS, ARGUMENTATION, REFLECTION AND RE-ELABORATION OF THE TOPICS COVERED. WRITTEN EXAM: TEST WITH 30 MULTIPLE CHOICE ITEMS. STUDENTS WHO CORRECTLY ANSWER AT LEAST 16 OUT OF 30 QUESTIONS WILL BE ADMITTED TO THE ORAL EXAM.

Verification of learning

THE FINAL EXAM INCLUDES A WRITTEN AND AN ORAL PART. THE WRITTEN EXAM, IN THE FORM OF A MULTIPLE CHOICE TEST, VERIFIES THE ACQUISITION OF THE CONTENTS DEFINED IN THE COURSE OBJECTIVES. THE ORAL EXAM IS AIMED TO ASSESS THE ABILITY OF ANALYSIS, ARGUMENTATION, REFLECTION AND RE-ELABORATION OF THE TOPICS COVERED.
WRITTEN EXAM: TEST WITH 30 MULTIPLE CHOICE ITEMS. STUDENTS WHO CORRECTLY ANSWER AT LEAST 16 OUT OF 30 QUESTIONS WILL BE ADMITTED TO THE ORAL EXAM.